If I purchased a course, can I get recredited if I upgrade my subscription?

No, you will not be credited for the already purchased course, product, or service if you upgrade from the basic plan. Benefits associated with an upgrade take effect after the upgrade has been processed.

How long does it take to process a subscription upgrade request?

It takes up to 24 hours to process an upgrade request. You will receive an email confirmation once your request is completed.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time by accessing your account.

Do I lose all access once I cancel my subscription?

No, you will be able to continue accessing your learning portal until the end of your billing period when you cancel your subscription.

Can I return if I cancel my subscription or delete my account?

• Canceling subscription: If you cancel your subscription, you will be downgraded to an inactive state where you can only see some features but cannot access any paid content. However, you will still have an account with us for at least 30 days. You can always return by sending us an email, and we can reinstate your account.

• Canceling/deleting account: If you request an account cancellation or deletion, we will completely remove your data, subscriptions, and all relevant content from our servers. If you wish to return, you will need to start the registration process all over again, and a new learning portal will be created for you.

Can I be refunded if I cancel my subscription before the next billing cycle?

No, you cannot be refunded if you cancel your subscription before the next billing cycle. We advise you to cancel your subscription before the next billing cycle to avoid being charged.

Do you offer a free trial period?

Please visit our "Pricing/Plans" page for the most up-to-date information on our subscriptions.

What are the different subscription plans?

Please visit our "Pricing/Plans" page for the most up-to-date information on our subscriptions.